Shipping Policy
At Baby Fiction, we're committed to delivering your streetwear essentials with speed and care. Review our shipping information below to know what to expect with your order.
Processing Time
Orders processed within 1-2 business days
Delivery Time:
2-5 business days within South Africa
Free Shipping
On all orders over R1,300
Shipping Rates & Delivery Times
Standard Delivery (South Africa)
• Cost: R130.00 (Free for orders over R1,300)
• Delivery Time: 2-5 business days
• Coverage: All major cities and metro areas
* Delivery times may vary depending on your location and courier availability
Remote Areas
Orders to remote or rural areas may require additional 2-3 business days for delivery. Additional courier fees may apply and will be communicated before dispatch.
Order Processing
All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM on Friday will be processed on the following Monday.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your delivery in real-time.
⚠️ Important Note:
During peak seasons (Black Friday, December holidays, Back to School), processing and delivery times may be extended by 3-5 additional business days.
Shipping Destinations
Currently, we ship to addresses within South Africa only. We deliver to both residential and business addresses nationwide.
📦 PO Boxes & Postnet:
Unfortunately, we cannot deliver to PO Boxes or Postnet addresses. Please provide a physical street address.
International shipping is coming soon! Follow us on social media for updates.
Order Tracking
Once your order has been dispatched, you'll receive an email with:
- Order confirmation and tracking number
- Estimated delivery date
- Link to track your parcel in real-time
- Courier contact information
You can also track your order by visiting your Order History page and clicking on the tracking link.
Delivery Issues
Lost or Damaged Parcels
While rare, if your parcel is lost or damaged in transit, please contact us within 48 hours of the expected delivery date. We'll work with the courier to investigate and resolve the issue immediately.
Incorrect Address
Please ensure your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer. Address changes after dispatch may incur additional courier fees.
Failed Delivery Attempts
If the courier is unable to deliver your parcel after 2 attempts, the package will be returned to our warehouse. You may need to arrange re-delivery (additional fees may apply) or collect from a designated pickup point.
Customs & Import Duties
As we currently only ship within South Africa, customs and import duties do not apply to your orders.
When international shipping becomes available, customers will be responsible for any applicable customs duties, taxes, and fees imposed by their destination country.
Need Help?
Have questions about your shipment or need assistance? Our customer service team is here to help.
Email: info@babyfiction.co.za
Phone: +27 (0) 12 345 6789
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (SAST)
Last updated: November 15, 2025